Common issues with the Decentraland mobile app and where to get help.
If something isn't working in the Decentraland mobile app, this page covers the most common situations and where to get more help.
Make sure you have an internet connection.
Try closing and re-opening the app.
If you signed up on desktop and can't find your account, confirm you're using the same sign-in method you used originally.
Some scenes are large and take a moment to download — give it a few moments, especially on cellular networks.
Try moving to a different scene and back; this resets the load.
If a specific scene reliably runs slowly, the creator may not have optimized it for mobile yet. You can try it from a Wi-Fi connection or on a more recent device.
Make sure you're inside a scene — the controls only show up once you've finished loading.
Tap once on the screen to wake up the controls if they faded out.
The mobile client reserves the left side and the bottom-right corner of the screen for joystick, chat, profile, and the interaction button. If a scene's own UI overlaps those areas, the creator hasn't yet updated it for mobile — they're working on it.
In the bottom right of any decentraland.org page, click the chat icon to reach the Support Team, or go to decentraland.org/help.
Join the conversation on Discord — there are channels dedicated to mobile feedback and support.
Follow @decentraland on X for status updates.
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