# Troubleshooting If something isn't working in the Decentraland mobile app, this page covers the most common situations and where to get more help. ## The app won't sign in * Make sure you have an internet connection. * Try closing and re-opening the app. * If you signed up on desktop and can't find your account, confirm you're using the same sign-in method you used originally. ## A scene won't load or runs slowly * Some scenes are large and take a moment to download — give it a few moments, especially on cellular networks. * Try moving to a different scene and back; this resets the load. * If a specific scene reliably runs slowly, the creator may not have optimized it for mobile yet. You can try it from a Wi-Fi connection or on a more recent device. ## I can't see the on-screen controls * Make sure you're inside a scene — the controls only show up once you've finished loading. * Tap once on the screen to wake up the controls if they faded out. ## A scene's UI overlaps the controls The mobile client reserves the left side and the bottom-right corner of the screen for joystick, chat, profile, and the interaction button. If a scene's own UI overlaps those areas, the creator hasn't yet updated it for mobile — they're working on it. ## Where to get help * In the bottom right of any [decentraland.org](https://decentraland.org/) page, click the chat icon to reach the Support Team, or go to [decentraland.org/help](https://decentraland.org/help). * Join the conversation on [Discord](https://dcl.gg/discord) — there are channels dedicated to mobile feedback and support. * Follow [@decentraland](https://twitter.com/decentraland) on X for status updates. ## Related * [Getting started](/mobile-app/getting-started.md) * [Controls](/mobile-app/controls.md) * [Contact & Support](/faqs/contact-and-support.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.decentraland.org/mobile-app/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.