> For the complete documentation index, see [llms.txt](https://docs.decentraland.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.decentraland.org/player/player-zh/yi-dong-ying-yong/troubleshooting.md).

# 故障排除

Decentraland 移动应用的常见问题以及获取帮助的途径。

如果 Decentraland 移动应用中的某些功能无法正常工作，本页涵盖了最常见的情况以及获取更多帮助的途径。

## 应用无法登录

* 请确保你已连接到互联网。
* 尝试关闭并重新打开应用。
* 如果你是在桌面端注册的，但找不到自己的账户，请确认你使用的是最初注册时相同的登录方式。

## 场景无法加载或运行缓慢

* 有些场景体积较大，下载需要一点时间——请稍等片刻，尤其是在蜂窝网络下。
* 尝试切换到其他场景再切回来；这会重置加载。
* 如果某个特定场景一直运行缓慢，创作者可能还没有针对移动端进行优化。你可以尝试在 Wi‑Fi 连接下访问，或使用更新一些的设备。

## 我看不到屏幕上的控制按钮

* 请确保你已经进入场景——控制按钮只有在加载完成后才会显示。
* 如果控制按钮已经淡出，请在屏幕上轻点一次以唤醒它们。

## 场景的 UI 与控制按钮重叠

移动端客户端会将屏幕左侧和右下角保留给摇杆、聊天、个人资料以及交互按钮。如果场景自身的 UI 覆盖了这些区域，说明创作者还没有为移动端更新它——他们正在处理中。

## 在哪里获取帮助

* 在任意 [decentraland.org](https://decentraland.org/) 页面的右下角，点击聊天图标可联系支持团队，或者前往 [decentraland.org/help](https://decentraland.org/help).
* 加入 [Discord](https://dcl.gg/discord) 上的讨论——那里有专门用于移动端反馈和支持的频道。
* 关注 [@decentraland](https://twitter.com/decentraland) ，获取状态更新。

## 相关内容

* [入门指南](/player/player-zh/yi-dong-ying-yong/getting-started.md)
* [控制](/player/player-zh/yi-dong-ying-yong/controls.md)
* [联系与支持](/player/player-zh/chang-jian-wen-ti/contact-and-support.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.decentraland.org/player/player-zh/yi-dong-ying-yong/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.