Security
Someone wants to send me an item for free—is it a scam? #
What are the most common scams to look out for? #
One of the most common scams are websites, social accounts, emails, and DMs impersonating Decentraland and advertising a free airdrop of MANA. This is something Decentraland will NEVER do. Another common tactic is pretending to be a potential client and sending a file containing a virus. Always be very cautious with messages from people you don’t know personally and never download files from them.
A good rule is to always take the time to verify urls and email addresses before taking any actions. True Decentraland websites will always have the base decentraland.org and the weekly newsletter will only come from [email protected] . Read more about Safety Tips & Tricks .
What should I do if my account/digital wallet has been compromised? #
If you’ve unfortunately been the victim of account compromise and notice your wallet has been drained, there are a few things you should do next, depending on how the hack occurred:
- If you have any remaining assets in your wallet, you can try to transfer them to a new, uncompromised account immediately and discontinue using the compromised wallet completely. Create your new wallet from a different device in case the virus is still present on your computer.
- If the hack occurred through a downloaded file, you’ll want to wipe your PC completely to remove any malware.
- Regardless of how the hack occurred, you can report the incident to your local authorities. This can not only help with the investigation—given local legislation—but also assist in creating a police report, which can be useful for flagging compromised assets on platforms like Opensea. After securing your assets and ensuring your devices are clean, you can create a new Decentraland account and get back to exploring.